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Business Development Manager - Pubs
Location: Central & Southern England
Approx. Salary: £competitive + car + bonus
Purpose of Job
To provide guidance, support and coaching to managers of outlets to deliver exceptional
service standards, customer service and operational results
To be responsible for meeting financial KPIs and hold budget responsibility for your
allocated area
To support managers and teams to maximise sales and drive profitability of each outlet,
operating at all times to Blackrose Pubs values within Company Policies, Procedures and
Legislative requirements
To lead a team of managers in making decisions about how best to align our pubs, food
and drink offers and service to the needs of the local community
To build effective working relationships with support teams such as finance, marketing,
HR etc., as well as liaising with external agencies, suppliers and local authorities
Responsibilities and Duties
Customer Service
Support sites to introduce and maintain high standards
Be a visible presence to each business, ensuring standards are upheld maintained
Deliver exceptional customer service to all stakeholders
Ensure guest experience is exceptional across all units in your area
Our Team
Lead and inspire teams within each unit across your allocated area, maximising their
potential to deliver operational excellence, developing their personal and business skills
through training, coaching and mentoring
Challenge your teams to dream big by building a culture of sharing ideas and best
practice, celebrating successes
Recognise excellence and provide coaching to those who need support and development
Ensure you have a people plan and drive people succession within your area, identify
and develop talent by identifying development needs / opportunities through excellent
communication and outstanding leadership capability
Recruit, retain and engage like-minded high performers
Conduct regular networking activity to build a talent pipeline to ensure future people
needs are addressed, helping mangers understand that competition comes in different
forms, not just other pub businesses
Manage attendance and performance of each unit, in line with company policies and
procedures, including the appraisal and performance management of General Managers
Display passion for the job, the Company, customers and standards
Co-ordinate and review training of the whole Team with each General Manager
Communicate effectively with the General Managers in your area through regular
meetings and briefs in conjunction with Company directives
Clearly set targets and ensure processes in place for communication with Team
Members
Support General Managers in maintaining appropriate team staffing levels, identifying
recruitment needs and appointments, in line with the company recruitment process,
ensuring all paperwork (including legal documentation) is certified, copied and retained
in line with company guidelines
Maintain a professional image to be an ambassador for the Company
Maintain your own personal knowledge by completing in-house training, e-learning and
off-job courses to keep knowledge updated
Business Development Manager
JOB DESCRIPTION & PERSON SPECIFICATION
Our Practices
Always adhere to Company Policies and Procedures and licensing laws
Awareness of and adherence to licensing, Data Protection, Health & Safety at Work, Food
Safety and COSHH legislation at all times
Ensure all units are operated legally, safely and comply with current legislation
Ensure food, drink and service quality are prioritized and delivered with passion and pride
Ensure all company, team and premises security procedures, are adhered to at all times
Manage the timely distribution and briefing-in of all company communications to each
of your teams / units
Support General Managers to ensure effective operation of each business to Company
standards and policies at all times
Identify business areas which require improvement, and support General Managers to
address them
Support General Managers to understand process around deliveries, checking in orders,
storage, stock rotation, security, loss investigation and team training
Ensure General Managers are accountable for cash management throughout the pub;
conducting thorough investigations into any cash-loss issues and reports to Finance and
Audit departments
Carry out any duties as instructed by Managing Director and Company
Our Profits
Full P&L responsibility with a focus on driving sales and profit and delivering great service
in every business.
Development of clear targets and goal setting for area / individuals through 1:1 business
reviews with all units
Full responsibility for the business results including guest experience, sales, profit and
loss, safety, productivity, engagement, team turnover and stock/consumables control
Engage with the CAPEX development programme to ensure that capital investment into
your units is identified, underpinned by commercial decisions on the type of investment
which will work for the Company, customers and local communities
Support General Managers to use Company point-of-sale as directed; understand all
promotions and work with the teams to maximise sales opportunities in the business,
including quality of food, drink and service
Regularly review performance action plans / competitor analysis prepared by General
Managers
Ensure General Managers are utilising the approved rota system to accurately forecast
sales and hours, producing accurate rotas in advance for the team, and taking the
necessary daily action to reduce / increase hours, in line with sales, whilst maintaining
customer service levels at all times
The job description sets out the duties of the post at the time it was drawn up. Such duties
may vary from time to time without changing the general character of the duties of the level
of responsibility entailed. Such variations are a common occurrence and cannot themselves
justify a reconsideration of the grading of the post
Date Posted:
07 November 2022
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